Support

SUPPORT

Write to hola@saldozero.app. Tell us your device and what happened. A person answers.

COMMON QUESTIONS

  1. Does Saldo Zero move money?

    No. It records what the people in your group owe each other and what they say they paid. You transfer the money through your bank or any other means you choose.

  2. Are balances a debt?

    They are a record of what the members of the group declare and accept between themselves. The app does not create debts, and does not collect or claim them.

  3. How do I join a group?

    Ask a member for the group's code or link. Open the link, or tap Join with a code on the main screen and enter it.

  4. What is the difference between the two modes?

    In Virtual mode, an accepted request becomes a balance that is settled later. In With receipt mode, you transfer the money and upload a receipt, which closes your share.

  5. I made a mistake. Can I delete it?

    Every change is a permanent record, so nothing is deleted. Open the entry in the Ledger, tap Correct and write the reason; the whole group sees the correction.

  6. How do I delete my account?

    From your profile (your avatar at the top of Home), with Delete my account, once your balances are zero, nothing is waiting for a decision, and every group you run has another admin (that group's Group area, Members, Make admin). If something is still open, the app tells you in which groups. The other members keep their history, which will show a deleted member.

  7. Privacy and terms.

    Read the terms of use and the privacy notice.